Frequently Asked Questions
Everything you need to know about your HR Distribution order and our performance gear.
How long does shipping take for sports equipment?
Standard shipping typically takes 3-5 business days. For oversized items like gym benches or heavy weights, delivery may take 7-10 business days depending on your location.
Do you offer a warranty on your athletic gear?
Yes, all HR Distribution products come with a minimum 12-month manufacturer warranty covering defects in materials and workmanship to ensure your training stays on track.
Can I return apparel if it doesn't fit?
Absolutely. We offer a 30-day return policy for all unworn athletic apparel with original tags attached. Please use our online portal to generate a return shipping label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and interest-free installment plans through Klarna and Affirm for larger equipment purchases.
Are your products suitable for professional athletes?
Yes, our inventory is curated for all levels. We stock professional-grade equipment and high-performance textiles designed to withstand intense daily training and competition.
How can I track my bulk order?
Once your order ships, you will receive a confirmation email with a tracking number. For bulk or wholesale distributions, you can also contact your dedicated account manager for real-time updates.